My Kind of Lovely offers a $5 flat rate shipping fee each way. $5 shipping on all orders and in the event of exchanges or returns, a $5 return shipping fee will apply.
All My Kind of Lovely packages are shipped USPS priority mail and will ship out within 2-4 business days of your order. Once your items have been pulled and are ready to ship out you will receive an email stating your order has been completed, then once your items ship you will receive a shipping confirmation email with your tracking number. Most packages will arrive within 5-7 business days, but most will arrive sooner than that!
LOCAL LADIES! If you would like to order online and pick up in either store use code MADISONVILLE for Madisonville pick up and KNOXVILLE for Knoxville pickup and this will remove the shipping cost. Please leave a comment in the comments section for what day you like to guarantee pickup!
We hope that you're always satisfied with your My Kind of Lovely orders but in the event your item does not fit or is not everything you ever imagined we will happily take back your items. We ask that you return within 30 days of purchase for a full refund. You can fill out the contact form below or you can email us at firstname.lastname@example.org to receive a return shipping label.
A few notes on our returns...
We have the right to refuse any refund or exchange if we do not believe it complies with the policy stated above or if the item is received in unsellable condition. Please allow 5 standard business days from the time your return is received to process your return.
Defective or Incorrect Orders
If you believe you received a defective item, you are missing an item, or you've received the wrong item, please contact us as soon as possible so we can get to working on fixing your order!
In the event you're interested in exchanging your items for a different size we will always try to provide an exchange of the original item if the inventory is available. Please note that the item must also meet the return criteria. Exchanged items will not be processed or shipped until the original item is received, therefore, you may want to place a new order in order to make sure you get your desired item!
Shipping costs are never refunded, unless we made a mistake. You are responsible for all shipping costs associated with your return and may be charged for additional shipping costs in the event of an exchange. We are not responsible for damaged, stolen, or packages lost in transit.
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